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Terms of Service

This is a work in progress - expect changes and enhancements.

Terms of Service provide all parties with a detailed statement of their roles and responsibilities. Often, but not always, the author gets to include conditions that give them a certain advantage in the relationship.

So, I was surprised and pleased to be asked to come up with a terms of service agreement for Moodle service being provided to DeAnza faculty.

A survey of some agreements demonstrates that there are often great inequities in these agreements. Some of these things are really awful. Why would anyone every agree to this? Didn't they read it?

A few examples

DeAnza Catalyst/Moodle Terms of Services needs to address
  • administration - faculty need to provide timely information so DLC can setup courses at the beginning of each quarter. Course information has to be copied from the development server to the production server. Then student accounts need to be generated to reflect course registrations.

  • faculty preparation - faculty need to be sufficiently organized and knowledgeable about the use of the Moodle software and teaching practices to be able to develop and facilitate their courses. Otherwise, the faculty and the students in their courses are a burden on the DLC support resources.

  • Moodle hosting - faculty and students expect prompt response to interaction with the course information accessible within the Moodle course management system. 24x7 ?? second response time even in high traffic periods. network security, disk usage, system outages, backup, recovery, access to prior semester courses in archives

  • development environment - faculty expect that a development environment will be available at all times, especially between quarters. If DLC need to perform maintenance or system upgrades, provisions must include an uninterrupted development environment. Downtime is not acceptable.

  • Moodle support - support for faculty and students must be provided to address Moodle questions in a timely manner ....

  • compliance with regulations governing community colleges - comply with FERPA, Section 508 and fair use

  • content - who owns what, what can and can not be included particularly relating to educational use of copyright material

  • access to courses - restrictions, student accounts - creation, deletion

  • termination of agreement, consequences for not delivering or being in compliance - realistically what can / can't happen - need to solve the problem, not litigate - need to work out processes, support so that this is not ever exercised.

 Updated Wednesday, October 31, 2007 at 12:44:48 PM by Valerie Taylor - taylorvalerie@fhda.edu
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