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SPCH 70- Effective Organizational Communication

posted 6/25

last thing to do this quarter!! please complete the following survey.

http://www.research.fhda.edu/cgi-bin/rws3.pl?FORM=spch&;UID=cd1f0d330d052b82

thank you.

d.stasio

posted 6/22

hi students, we have much to do monday--so will have a limited amount of time for presentation. some of these may need to happen in teams instead of to the whole class. otherwise we will have to meet friday to finish them up.

i'm reading through your reflection essays. they are excellent. for those who haven't completed the reflection essays--here are the prompts (from the case facilitation assignment sheet).

6. Turn in a 2-3 page reflection essay within one week of facilitation.

§       What are you most proud of?

§       What did you contribute to the group/facilitation.

§       What did each team member contribute to the group/facilitation?

§       How well did the team work together?

§       What would you say was the biggest challenge in preparing for the facilitation? Was your team able to overcome this challenge?

§       What would you do differently?

§       How will you use what you have learned from this experience



 



 




posted 6/18

diversity workshop--we will meet in conference rooms a & b in the campus center from 12:30-2:00 to participate in a community conversation that relates to issues of diversity/oppression/bullying/suicide. several of our spch 70 students are facilitating today's event. please remember we want to support the same dynamic in this community conversation that we support in our own class facilitations. listen deeply. share the air time. speak from experience. meet others where they are. learn. make connections to readings when relevant. have fun. You can go directly to conf a & b or you can meet in the classroom and we will walk over together at 12:30.

we will return to the classroom by 2:05 to collect writing assignments due today and to briefly discuss our closing activities for this Wednesday and next Monday. 

Closing Presentations. You have just 5 minutes. WHAT WILL YOU LEAVE US WITH?
YOUR PRESENTATIONS SHOULD REPRESENT YOU! 
As you have done all quarter, let your imaginations run free. Consider what you can do to make
your presentation interactive, engaging, and/or entertaining.
In past quarters students have shown pictures and described volunteer work in a third world country,
clothing design, tattoo art, graffiti art/ others have sang, danced, showed video
performances (music, dance, plays), described dreams/ambitions for the future.  We will finish as many

presentations as possible on Wednesday.

YOUR FINAL DRAFT RESUME IS DUE ON MONDAY OF FINALS WEEK.

MONDAY OF FINALS WEEK FINISH PRESENTATIONS, CELEBRATE,
REFLECT ON THE COURSE, EXIT SURVEY, CLOSING ACTIVITY.

d.stasio


posted 6/8 Revised calendar

hi students, here is what we agreed to in class this week

monday June 11    Interviewing (Stasio facilitation)

wednesday June 13  Resume peer review (bring 3 copies of your resume)/if you choose to do a portfolio instead then bring your draft portfolio

monday June 18  Diversity workshop (Stasio facilitation--this is on our calendar and I do want to cover this/check back for reading and writing assignment)

wednesday June 20  Closing activity and sharing/ Final draft resume due (or portfolio option)

monday June 25   Closing activity/celebration/ sharing, (we will reflect on the course and fill out an end-of-the-quarter survey)

Reading Assignment: Case Reader p. 28-41 (No reading assignment in Andrews and Baird/this assignment does not require connections
to Andrews and Baird)

Reflection Questions—Make direct connections to the reader. Consider what you can do to make your writing original. Use at least one direct quote from the reader. When relevant, use examples from your own personal experiences to support your responses. Please come prepared to actively discuss and share your thoughts, values and ideas on diversity.

Due Monday June 18 Writing Assignment and Preparation for Diversity Workshop (This week's questions will be our last for the quarter!!)
Answer question 1:

1. Author Brenda Allen discusses throughout Chapter Nine—Communicating Social Identity—the concept of Thinking Under the Influence (T.U.I) of prejudices, stereotypes, and dominant ideologies. Please describe an situation in your life where you or someone else was T.U.I. with negative assumptions and/or stereotypes that turned out to be incorrect. (1 page/10 pts poss)

-------------------------------------------------------------------------------------------------
AND choose one from the following to answer (1 page/10pts poss):

2. Reflect on your own class, race, and gender and describe what privileges you do and don’t have because of where you stand in society.

3. In what ways does mass media reinforce gender stereotypes, and/or race and ethnic stereotypes in an organizational or social hierarchy?

4. How does self-awareness of your sexual orientation facilitate or hinder how you communicate with others at home? At work? With friends? In school? (Choose the setting you can relate to a personal example.)

Note to students who need to make-up take-home review questions. Instead of answering questions posted
earlier in the quarter, you may opt to respond to additional questions posted for this week. I recommend this
so you are working on current course content instead of materials we have already covered.


posted 6/4 Happy June! We are on the home stretch for the quarter!

Here is our reading and question our facilitators want you to respond to for Wednesday (Monday assignments posted immediately below)--

case reader p. 18-20

text ch. 2

Pin point where the communication break down first occurred within KCCB's Missing Masterpiece. Compare vertical and horizontal styles of communicating that are in our text book within the case study. What kind of communication styles or dimensions (formal vs. informal) would have been more effective for handling the situation efficiently that could create a better outcome for the station and it's viewers?


posted 6/1

Here is our reading for monday plus the question our facilitators want you to respond to--

case reader p.38-47

Define what sexual harassment in the workplace means to you. Describe a situation when you or a friend was a victim. What measures would you take if you were sexually harassed? What can be done to prevent sexual harassment? (remember to make direct connections to the reading assignment in your responses)

Have a great weekend.

posted 5/29

hi team, i'm terribly sorry about getting this to you at the 11th hour. i have been in budget planning mode all day today with back to back meetings.

here is what our wednesday (tomorrow)  facilitators want you to read plus the question to respond to--

read text

Pg. 256 - 263 (Conflict Settings and causes); Pg.  
266 - 274 (Managing Conflict)
(note: no reading from the case reader)
Describe a time when you experienced a conflict in the work place (or at school if you do not work) either with a  
boss/coworker/customer etc. How did you manage or try to manage
the situation and what was the result of your interaction?

(note: our facilitation team does not have to respond to their own question in writing.)

see you in class tomorrow.

d.stasio





note I will be posting reading and a question for wednesday may 30. check back.

posted 5/28

Wednesday June 13  Resume Draft Due/Bring hard copy to class. E-mail electronic copy.
We will discuss interviewing and do a mock interview.

Resume Checklist (Please review before e-mailing resume to me.)

1.   Have you reviewed job descriptions and postings that are of interest to you so you have an idea of what employers are looking for? This will give you an idea of appropriate language and help to improve your vocabulary relating to your career interests.
2.   Have you included your name, address, contact phone number, and e-mail address at the top of the page?
3.   Do you use a standard, easy to read font? Do you use bold, capital letters, and bullets to highlight and organize resume content?
4.   
Have you experimented with various resume formats to see which best works for you?
5.    Did you include a strong, concise summary of qualifications?
6.  
Do you highlight your computer skills?
7.  
Do you clearly highlight your communication skills?
8.   Do you fluently speak more than one language?
9.    Do you include achievements, transferable skills, and initiatives you have taken to get results both at work and through your education?
10.    Do you use strong action verbs to list your job responsibilities and work experience?
You may want to review your job description to help you list your job responsibilities.
11.  Is your experience listed on the resume relevant to the job specifications?
12.  Do you avoid using "I" and "me"? 
13.   Have you carefully proofed your resume for errors? 
14.  
Are you able to keep your resume to one page? If not, do you include items from #1 on the second page?
15.    Did you have at least one other person proofread and critique your resume?


Final draft resume due June 20 with portfolio

Return portfolios June 29.




posted 5/21

Monday Resume/Portfolio discussion

Due Wednesday May 23

Read from case reader—Ethical Issues in Exxon’s Response to the Valdez Crisis (pp. 12-14)
 
Write based on the following question: (short essay about 1 page, 10 pts. poss.)
   1.  In your opinion, what is the most significant ethical violation in the Exxon Valdez case? Why? (make connections to prior text readings)

During facilitation be prepared to participate/discuss and respond to several ethical questions developed by Team Exxon.

posted 5/14

Due Wednesday May 16

Reading Assignment: 48-51 in case reader Do All Companies Have to be Evil

You have already read ch. 1 of Andrews & Baird.

Writing Assignment: With Google/Enron case study as the basis of comparison, what are qualities of ethical/unethical behavior? (10 pts poss)

posted 5/11

Due Monday May 14

Reading Assignment: 21-24 in case reader for information on crisis management,
and  the White Star Titanic case p.25-27  also in the case reader. 
NO READINGS IN Andrew's and Baird.


Writing Assignment:
Considering the five stages of a crisis, at what stage(s) could
crisis communications have changed the outcome(s) for White Star Flag
(parent company of the Titanic)? Explain? (1 page/10 pts poss).
(This assignment does not require connections to Andrew's and Baird.)

posted 5/2

Due Monday May 7 Read Text    Ch. 1 Ethics and Values
Question:   (Each essay should be about a page.)
1. Create your own question for the ethics chapter and answer the question. (10 pts poss)
2. How would you describe the core values of a company you admire or work for? (Do your research.
Look on-line for a description of core values for the company you chose. Attach the description.) 
In what ways do you think the company does or does not live up to these core values? (10 pts poss)

Due Wednesday May 9 Read Casebook 52-61 Fired Over Facebook

Question: What limits (if any) should organizations be allowed to place on the communication choices of their members when they are at work? If you were Ashley Johnson's manager, what would you do in this situation? (10 pts. poss)


Let me know if you are interested in facilitating discussion for any of the following events. (10 pts extra credit)

1. May 8th,1230 - 1:30pm; AB540 awareness - special Community Conversation
as part of the day long program
2. May 17th, 1130-1:00pm; Community Conversation aligned with Elsa
Davidson's Visiting speaker series talk on Youth aspiration in Silicon
Valley education system.
3. June 04, 1130 - 1:00pm; Community Conversation aligned with Manuel
Callahan's Visiting speaker series talk on the Zapatista movement.
4. June 12, 5:30-7:30pm; "An evening with artists creating change" a panel
with Kei Fischer, Cozetta Gray Guinn, McTate and Linden (artist)


EVERYTHING BELOW IS DATED MATERIALS.


posted 4/24

hi students, thank you for all your contributions to a successful career day event!!!!

here is a list of case facilitation teams and corresponding readings (also attached and posted on my webpage). on wednesday your teams will have most of the class period to brainstorm ideas and will begin to create a facilitation game plan. we will have at least parts of 2 class periods to plan our facilitaitons.

please carefully read through your assigned case and review relevant readings from our text (Andrews and Baird). come prepared to brainstorm ideas for your case facilitation. teams may bring in outside sources (e.g. youtube video on google or social media)

we will spend some time wednesday establishing team expectations. a significant part of your case facilitation grade is based on peer evaluation of your participation and contributions to your team efforts. successful organizations have high expectations. hopefully so do you.

there will be 4-5 members per team. we can negotiate the possibility of switching teams on wednesday for members who really wish to do so.

i think this will be a fun and exciting learning experience for you!!!
















Case Facilitation Teams





Influence of Social Media/Fired Over Facebook



Jeannie  Kristal  Krystle  Eddie  Sandina

Relevant parts of Ch. 2 Andrews and Baird and Fired Over Facebook p.52-61 in case reader.





Crisis Communication/Titanic



Gabe  Stephen  Aleksandra  Brian  Aashna
P.21-27 in case reader.
 




Do All Companies Have To Be Evil?



Christina  Chris  Immanuel  Khoa  Neil Relevant parts of Ch. 1 Andrews and Baird and p.48-51 in case reader.

 



Ethical Issues in Exxon…



Steffi   Scot  Timothy  Elliot  Gen

Ch. 1 Andrews and Baird and Ethical Issues In Exxon p.12-14 in case reader.



 



Command Leadership



Alex  Laura  Bri  Anthony Ch. 7 and/or 3 Andrews and Baird and Command Leadership Paradigm p.15-17 in case reader.

 



KCCB’s Missing Masterpiece



Rebecca  Marc  Zeinab  Derek  KevinRelevant parts of Ch. 2 Andrews and Baird and KCCB's Missing Masterpiece p.18-20 in case reader

 



Sexuality/Sexual Harassment case study



Nico  Grace  Kearny  Caitlin   AmeliaP.38-47 in case reader.

 





Here are the kinds of questions we will be writing about for homework relating to each case.







  •  In your opinion, what is the most significant ethical violation in the Exxon Valdez case? Why? (make connections to prior text readings)


 



  • What conflict management styles were used by the captain, gate agent, police officers and airline management/duty manager in the Command Leadership Paradigm Case? 
    What were the escalation points and how could the conflict have been diffused to create win-win outcomes? (Make connections to Ch. 7)




  • Considering the five stages of a crisis, at what stage(s) could
    crisis communications have changed the outcome(s) for White Star Flag
    (parent company of the Titanic
    )? Explain?
    (This assignment does not require connections to Andrew's and Baird.)







  • What key communication breakdown(s) occurred with KCCB's Missing Masterpiece?
    Come up with possible processes, both formal and informal, to ensure this kind of breakdown does not occur again.
    (Make direct connections to Ch. 2 Andrew's and Baird.)
  • In the sexual harassment cases, how were some of the complaints hidden or suppressed in the organizations? Why? And what could be changed to expose, mediate, and/or prevent sexual harassment?




What is your favorite networking social media and how does it influence your daily life (e.g. Facebook, Twitter, MySpace, LinkedIn, Yelp, YouTube)?
How can this informal network/social media contribute to success in organizations and how can it diminish organizational




Due Wednesday 4/18

Please purchase the case reader. Either purchase it at the print shop for
cash  only (they do have change), or purchase a voucher at the bookstore
to redeem at the print shop.

Casebook: Read case method through p. 5 /

Wednesday Agenda
Discuss case study method and assignment
Assign facilitation teams
Brainstorm ideas for career day event
Meet with speech majors (if time permits)

See you in class.
donna


Welcome to spring quarter!! The first week we will get you
started with course and student introductions and a sample facilitation.

Please read through the greensheet handed out in class. Purchase text from the bookstore and reader from the print shop.

Required: Communication for Business and the Professions by Patricia Hayes Andrews and John E. Baird, Jr. 8th ed.

Please purchase the case reader in the print shop:
Organizational Communication: The Case Method
Speech 70 Spring 2012 Prepared by Donna Stasio and Mike Stasio

Stasio
Spe 70 Effective Organizational Communication
Reading Assignments and Questions
   
Due Monday April 16    Text        Ch. 3    p.85-88 Deal and Kennedy
        p.96        The Japanese Philosophy
        p.98        The Teamwork Philosophy
        p.99         The Self-Management Philosophy
        p.100-105    Emerging Philosophies
          
    Learning Organization Philosophy (posted just below the questions for this week)
   
      Servant Leadership Philosophy
      http://www.greenleaf.org/whatissl/

    Case 1 Inside Microsoft
    Inside Microsoft

Answer the following 2 questions. Answers will be evaluated based on
(1)quality of answer,  (2)completeness, and (3)clarity and coherence of
writing.  Consider what you can do to make your writing original instead
of copying word for word from the text.  When relevant, use examples
from your own personal experience to support your responses. Answers for
each questions should be approximately 1 page, typed, double-spaced.
(10 points possible for each question)

1. Describe Deal and Kennedy's key attributes of organizational cultures.
text p. 85-88 or http://www.mindtools.com/pages/article/newSTR_86.htm


2. Which organizational philosophy do you prefer and/or which, in your
opinion, is most likely to produce a successful organization? Why? Give
an example of an organization that embodies this philosophy.


THE LEARNING ORGANIZATION
 
Review - Rohan Nagwekar 
 
 
INTRODUCTION
 
In his book The Fifth Discipline, Peter Senge defined a learning organization as “... a place
where people continually expand their capacity to create results they truly desire, where
new and expansive patterns of thinking are nurtured, where collective aspiration is set free
and where people are continually learning how to learn”. Senge described the core of a
learning organization’s work as based upon five learning disciplines that represented
lifelong programs of both personal and organizational learning and practice.
 
These include:
Personal Mastery — individuals learn to expand their own personal capacity to create
results that they most desire. Employees also create an organizational environment that
encourages all fellow employees to develop themselves toward the goals and purposes that
they desire.
 
Mental Models — this involves each individual reflecting upon, continually clarifying, and
improving his or her internal pictures of the world, and seeing how they shape personal
actions and decisions.
 
Shared Vision — this involves individuals building a sense of commitment within particular
workgroups, developing shared images of common and desirable futures, and the principles
and guiding practices to support the journey to such futures.
 
Team Learning — this involves relevant thinking skills that enable groups of people to
develop intelligence and an ability that is greater than the sum of individual members'
talents.
 
Systems Thinking — this involves a way of thinking about, and a language for describing
and understanding forces and interrelationships that shape the behavior of systems. This
discipline helps managers and employees alike to see how to change systems more
effectively, and to act more in tune with the larger processes of the natural and economic
world. 

David Garvin defines a leaning organization as "an organization skilled at creating,
acquiring, and transferring knowledge, and at modifying its behavior to reflect new
knowledge and insights." 
The important component of this definition is the requirement that change occur in the way
work gets done. This test rules out a number of obvious candidates such as colleges. We in
colleges have been successful in creating knowledge (research) and transferring knowledge
(teaching) but have not been successful in applying that knowledge to our own activities. 
The process of building a learning organization unleashes individual creativity, and fosters
collective learning, which is crucial for encouraging, and developing innovation and rapid
responsiveness to global competition (Millett 1998). In short, a learning organization is
continually getting ‘smarter’ because learning is planned, systematic and in alignment with
the organization's strategic goals.
 
In order to get smarter, the organization needs to capture its organizational knowledge.
Prahalad and Hamel (1990) have described the process of how organizations learn, and
identify the outcomes of the process as the development of core competencies, which are ‘...
the collective learning in the organization’. This occurs at all levels and functions within the
organization. On the surface, developing core competencies has an intuitive appeal, but it is
an extremely difficult process to maintain and manage, particularly as the organization
changes and adapts to its environment.
 
The McKinsey 7-S Framework provides a systems view for describing the major differences
between a traditional view of an organization and a learning organization. In the McKinsey
7-S Framework, seven key elements of an organization, namely, the structure, measurement
system, management style, staff characteristics, distinctive staff skills, strategy/action plan,
and shared values are identified. The first six elements are organized around the
organizations shared values. However, Hitt adds an eighth element — synergistic teams —
that he describes as the ‘missing link’. It is this element that Hitt regards as being at the
core of the learning organization. Synergistic teams provide the means for the members of
the organization to learn together, developing collective intelligence that is greater than the
sum of the intelligence of the individual members. Table below illustrates the characteristics
of the traditional view of an organization and the characteristics of a learning organization.
 
 





















Finals Week

Monday I will be available during class to answer any
questions you have about where you stand with homework assignments.

Final Exam Day Thursday 11:30-1:30 Portfolio Presentations and Celebrate!!



Hi students,  Here's the game plan for the rest of the quarter!!

Week 11 and 12 

Monday

(first hour) Race Matters (No reading assignment. We will draw on our prior reading from Brenda Allen)
Several of you expressed a desire to take DIFFERENCE MATTERS  to a deeper level and to
hear all voices in the classroom.  You specifically expressed interest to focus on Race Matters.
We will take the first five minutes to develop specific questions to work on.
What ideas do you have for discussion questions?  Bring your questions and we will
create a 1-hour facilitation on Race Matters based on what you prefer to discuss.
Do keep in mind our goal is to empower everyone who chooses to share their ideas and their stories.

(second hour) BRING PORTFOLIOS FOR PEER REVIEW. You will have an opportunity
to discuss/share your portfolios in your teams and get answers to questions you have about
the portfolio assignment.  Remember your portfolio may cover a broad range of academic/career/personal
achievements or may focus on a specific theme (such as art, music, computer programming, nursing).
Your portfolio could focus on your major (e.g. business, speech communication, nursing, computer science, engineering),
or on one or two classes (such as journalism or organizational communication).  Some out of the ordinary portfolios
have focused on culinary art, culinary communication, clothing design, tattoo art, and graffiti art.

THE POSSIBILITIES ARE ENDLESS IN THIS BIG WIDE WORLD!!

Wednesday

Portfolio Presentations. You have just 5 minutes. WHAT WILL YOU LEAVE US WITH?
YOUR PORTFOLIO'S AND PORTFOLIO PRESENTATIONS SHOULD REPRESENT YOU!
As you have done all quarter, let your imaginations run free. Consider what you can do to make
your portfolio presentation interactive, engaging, and/or entertaining.
DO NOT GO THROUGH YOUR PORTFOLIO PAGE BY PAGE.
In past quarters students have shown pictures and described volunteer work in a third world country,
clothing design, tattoo art, graffiti art/ others have sang, danced, showed video
performances (music, dance, plays), described dreams/ambitions for the future. If we were to present,
Mike might show rescue pictures from his portfolio and describe one of his rescue missions. Donna
might show pictures of the ranch and describe the work she and Mike are doing to make it sustainable.

PORTFOLIOS ARE DUE.
WE WILL COLLECT YOUR PORTFOLIOS WEDNESDAY AND RETURN THEM ON FINAL EXAM DAY.
INCLUDE YOUR FINAL DRAFT RESUME IN YOUR PORTFOLIO.

FINAL EXAM DAY WE WILL FINISH PORTFOLIO PRESENTATIONS,

CELEBRATE,
REFLECT ON THE COURSE, DO A CLOSING ACTIVITY, AND TURN PORTFOLIOS BACK TO YOU.

Have a great weekend.

Mike and Donna


Week 10 2011

Note to students who need to make-up take-home review questions. Instead of answering questions posted
earlier in the quarter, you may opt to respond to additional questions posted for this week. We recommend this
so you are working on current course content instead of materials we have already covered.

Monday Diversity Workshop, Facilitators Mike Stasio and Donna Stasio

Reading Assignment: Case Reader p. 28-41 (No reading assignment in Andrews and Baird/this assignment does not require connections
to Andrews and Baird)

Reflection Questions—Make direct connections to the reader. Consider what you can do to make your writing original instead of copying word for word from the reading. When relevant, use examples from your own personal experiences to support your responses. Please come prepared to actively discuss and share your thoughts, values and ideas on diversity.

Writing Assignment and Preparation for Workshop (This week's questions will be our last for the quarter!!)
Answer question 1:

1. Author Brenda Allen discusses throughout Chapter Nine—Communicating Social Identity—the concept of Thinking Under the Influence (T.U.I) of prejudices, stereotypes, and dominant ideologies. Please describe an situation in your life where you or someone else was T.U.I. with negative assumptions and/or stereotypes that turned out to be incorrect. (1 page/10 pts poss)

-------------------------------------------------------------------------------------------------
AND choose one from the following to answer (1 page/10pts poss):

2. Reflect on your own class, race, and gender and describe what privileges you do and don’t have because of where you stand in society.

3. In what ways does mass media reinforce gender stereotypes, and/or race and ethnic stereotypes in an organizational or social hierarchy?

4. How does self-awareness of your sexual orientation facilitate or hinder how you communicate with others at home? At work? With friends? In school? (Choose the setting you can relate to a personal example.)


Web Movies for Class Discussion

Still Killing Us Softly 3: Advertising’s Image of Women http://www.youtube.com/watch?v=_FpyGwP3yzE

Tough Guise: Violence, Media, and the Crisis in Masculinity
http://www.youtube.com/watch?v=3exzMPT4nGI
 
Wednesday  Case Reader Sexual Harassment p42-47 (we gave you a Sexual Harassment handout in class that is cleaner to read)
Question: In the sexual harassment cases, how were some of the complaints hidden or suppressed in the organizations? Why? And what could be changed to expose, mediate, and/or prevent sexual harassment? (1 page/10 pts poss)

Week 11

Monday bring portfolios close to complete/ share in teams/ discuss and clarify portfolio assignment

Wednesday portfolios due/present something unique or something you are most proud of from your portfolio/include final draft resume in your portfolio

Week 9 2011

Monday May 30 Memorial Day!  No Class.

Due Wednesday June 1

Reading Assignment: Ch. 2 Andrews and Baird and KCCB's Missing Masterpiece p.18-20 in case reader.

Writing Assignment:
What key communication breakdown(s) occurred with KCCB's Missing Masterpiece?
Come up with possible processes, both formal and informal, to ensure this kind of breakdown does not occur again.
(Make direct connections to Ch. 2 Andrew's and Baird.) (1 page/10 pts. poss.)

Have a great weekend!

Mike and Donna


Week 8 2011

Due Monday May 23

Reading Assignment: 21-24 in case reader for information on crisis management,
and  the White Star Titanic case p.25-27  also in the case reader. 
NO READINGS IN Andrew's and Baird.


Writing Assignment:
Considering the five stages of a crisis, at what stage(s) could
crisis communications have changed the outcome(s) for White Star Flag
(parent company of the Titanic)? Explain? (1 page/10 pts poss).
(This assignment does not require connections to Andrew's and Baird.)


Week 7 2011

PLEASE READ
Hi students,  This is not the sort of note we like to post, and we do realize this does not apply to all. 
We want to remind you of some groundrules here so we are all on the same page.
We expect you to read the Andrews and Baird text and the case reader to prepare for class.
You aren't likely to succeed in this class without reading the required text.

We expect you to ALWAYS integrate concepts from the Andrew's and Baird text reading
(and where appropriate the Rees Facilitation reading) with your essay responses--including
making connections with the text readings in your case facilitation reflection essay assignment.

We expect you to do your homework and turn it in on schedule.
We expect  EVERYONE to pull their weight in your facilitation teams, not just during the facilitation.

We expect you to attend class, even after you have presented your facilitation. 
We honor our attendance and participation policy and factor this into grades.  
We believe learning can be fun, but it is very apparent that some students are not prepared for the self-managed team/learning organization approach of our class. 
This train is moving fast, and if you are not committed to the above groundrules, you have time to get off before the May 27 final drop date.

Week 7 Assignments

Due Monday May 16

Reading Assignment: Command Leadership Paradigm in case reader. Make connections with  Andrew's and Baird Ch. 7.

Writing Assignment: What conflict management styles were used by the captain, gate agent, police officers and airline management/duty manager
in the Command Leadership Paradigm Case? 
What were the escalation points and how could the conflict have been diffused to create win-win outcomes?
(Make connections to Ch. 7 reading/1 page/10 pts poss)

Due Wednesday May 18

Reading: Andrews and Baird Ch. 2/Fundamentals of Org Comm

Writing Assignment: What is your favorite networking social media and how does it influence your daily life (e.g. Facebook, Twitter, MySpace, LinkedIn, Yelp, YouTube)?
How can this informal network/social media contribute to success in organizations and how can it diminish organizational success? (Make connections to ch. 2 reading/1 page/10 pts. poss)

We hope you have a great weekend.

Week 6 2011

Hi Students, This week marks the halfway point in the quarter!!

Monday—Team Exxon Facilitation


Due Monday May 9:

Read from case reader—Ethical Issues in Exxon’s Response to the Valdez Crisis (pp. 12-14)
 
Write based on the following question: (short essay about 1 page, 10 pts. poss.)
   1.  In your opinion, what is the most significant ethical violation in the Exxon Valdez case? Why? (make connections to prior text readings)

During facilitation be prepared to participate/discuss and respond to several ethical questions developed by Team Exxon.

(Due from Team Google members only: 3-5 page case facilitation reflection essay with attached Self/Peer/Team Evaluation form. )

Wednesday—Conflict (Stasio)

Due Wednesday May 11:

Read from Andrews & Baird text—Chapter 7 Managing Conflict (pp. 252-282)

Student groups will have 30 minutes to create impromptu skits using two of Blake and Mouton’s conflict management styles (see chap 7).


Draft resumes are due no later than May 25 via email (not graded).  Final resumes are graded when you turn in portfolios, due June 13. Here are the promised informative links to build and/or modify your resume:

http://www.deanza.edu/careercenter/1.html

http://msn.careerbuilder.com/Article/MSN-2265-Cover-Letters-Resumes-How-Long-Should-Your-R%C3%A9sum%C3%A9-Be/

http://www.quintcareers.com/resume_mistakes.html

http://www.alec.co.uk/how-to-write-a-resume/resume-buzzwords-or-keywords.htm

Resume Checklist  (We will work on these together in class Wednesday May 4!! You may e-mail a resume draft any time after we discuss resumes in class. Your final draft resume is due with your portfolio.)

1.   Have you reviewed job descriptions and postings that are of interest to you so you have an idea of what employers are looking for? This will give you an idea of appropriate language and help to improve your vocabulary relating to your career interests.
2.   Have you included your name, address, contact phone number, and e-mail address at the top of the page?
3.   Do you use a standard, easy to read font? Do you use bold, capital letters, and bullets to highlight and organize resume content?
4.   
Have you experimented with various resume formats to see which best works for you?
5.    Did you include a strong, concise summary of qualifications?
6.  
Do you highlight your computer skills?
7.  
Do you clearly highlight your communication skills?
8.   Do you fluently speak more than one language?
9.    Do you include achievements, transferable skills, and initiatives you have taken to get results both at work and through your education?
10.    Do you use strong action verbs to list your job responsibilities and work experience?
You may want to review your job description to help you list your job responsibilities.
11.  Is your experience listed on the resume relevant to the job specifications?
12.  Do you avoid using "I" and "me"? 
13.   Have you carefully proofed your resume for errors? 
14.  
Are you able to keep your resume to one page? If not, do you include items from #1 on the second page?
15.    Did you have at least one other person proofread and critique your resume?




Week 5  2011

Monday    Life at Google (facilitation)

"Don't Be Evil" (Google's mantra)! Come prepared to participate in a lively discussion about Planet Google!

Your Google team has not assigned a reading for Monday. They will show video footage and provide handouts for in-class discussion.

As for Wednesday, we are still working through a minor scheduling snafu with our Crisis team. Let's keep a sense of humor. We will
update this post by Sunday with a possible assignment due Wednesday. You will not be expected to read anything for Monday. 
If the crisis team does not present on Wednesday--we will work on resumes. You may want to pull yours out for an update.
Don't have a resume? You will want to begin playing around with resume ideas.
If we don't get to resumes this Wednesday--it will be sometime soon! Enjoy the weekend.

mike and donna



Hi Students, Please complete the PRCA-24 survey by going to the following link. The survey should take you at most 5-10 minutes to complete. The results are confidential. I know many of you have taken this survey in other classes. Please take it again. We are assessing progress in developing confidence as students progress through our program. Also please find assignment due Monday posted below. As we get further into the course we will have fewer text reading assignments!! Thanks and have a great weekend!!!

http://www.research.fhda.edu/cgi-bin/rws3.pl?FORM=prcapre [1]
donna and mike

Week 4

Hi students, Can you believe we are at week 4!!  Here is an updated week 4 calendar.

April 25 Ethics (Stasio facilitation)

April 27 Career Day Event Campus Center Conference Room B

Due Monday April 25 

Read Text    Ch. 1 Ethics and Values
Question:   (Each essay should be about a page.)
1. Create your own question for the ethics chapter and answer the question. (10 pts poss)
2. How would you describe the core values of a company you admire or work for? (Do your research.
Look on-line for a description of core values for the company you chose. Attach the description.) 
In what ways do you think the company does or does not live up to these core values? (10 pts poss)

Send us an e-message if you have questions.
stasiodonna@fhda.edu
stasiomike@fhda.edu

Week 3 Please complete the PRCA-24 survey.

IMPORTANT COMMUNICATION APPREHENSION SURVEY

One of the goals of the Speech Department at DeAnza is to help our students
gain confidence by reducing their communication apprehension. To give us
both an idea of your level of communication apprehension at the beginning
of the course, please complete The Personal Report of Communication
Apprehension (PRCA-24) by Sunday 10:30 p.m. It is an online survey designed
to help you get a sense of your level of communication apprehension (in a
speech; during group work etc.). The results of this PRCA-24 survey will be
used primarily to help improve instructional activities and student
learning while class is still in progress.

ALL STUDENT INFORMATION INCLUDED IN THIS SURVEY IS CONFIDENTIAL. Completing
this survey counts towards your participation grade in this class.You
should easily be able to complete the survey in 10 minutes or less. Please
go to:

http://www.research.fhda.edu/cgi-bin/rws3.pl?FORM=prcapre [1]

In order to gain the maximum benefit from this survey, please read the
instructions carefully and answer the questions truthfully.


Week 3

Due Monday
1) Come prepared with ideas for your team project.

2) Read p. 33-50 Rees

Facilitation Reading
We also strongly recommend Rees Facilitator Excellence Handbook p. 9-16
(Google Rees Facilitator Excellence Handbook, click on content)

3)Respond to the following questions in a one-page essay. (I will collect these Wednesday.)

What is required of me to be an effective facilitator? What are my facilitation strengths? What facilitation skills do I need to work on/develop?


Answers will be evaluated based on (1)quality of answer, 
(2)completeness, and (3)clarity and coherence of writing.  Consider
what you can do to make your writing original instead of copying word
for word from the text.  When relevant, use examples from your own
personal experience to support your responses. Answers for each
questions should be approximately 1 page, typed, double-spaced. (10
points possible)

Have a great weekend.

d.stasio




Week 2

I will send out add codes via e-mail--or you can get an add code from in during class tomorrow.  Please register asap. Thanks for your patience on this.

Due Wednesday 4/13

Please purchase the case reader. Either purchase it at the print shop for $10 cash  only (they do have change), or purchase a voucher at the bookstore to redeem at the print shop.

Read case method through p. 5 / note the first page is missing. I will most likely be able to post it to this page first thing wednesday a.m.  In the meantime read p.2-5 of the case book. I will bring copies of the first page to class.

Wednesday Agenda
Discuss case study method
Assign facilitation teams
Begin to brainstorm ideas for facilitation assignment
Meet with speech majors

See you in class.
donna













The following is dated material.

I want you to read through  the portfolio and presentation assignments and begin thinking about which option you might choose. On Wednesday we will explain these assignments in more detail and give examples of what students have done in the past so you can make an informed choice.   Students generally are quite creative and have a lot of fun with these assignments. I've had presentations on everything from what makes Google a great company to work for to how to handle gender discrimination in the workplace. Whatever your topic--it must relate directly to organizational communication.  On the other hand, if you choose to prepare a portfolio, you may take a general approach and include a variety of documents that represent who you are and what you have accomplished--or you may create a portfolio focused on a specific educational or career path such as art, nursing, or computer science. This will all make more sense when we discuss specific examples on Wednesday.  And of course, you will have ample opportunity to ask questions about the assignments. Print out the presentation and portfolio assignments and bring these to class with you.   Be sure to purchase your texts so you can begin reading the text and casebook for our Monday discussion. See specifics in the Week 1-2 Assignments document below. Let me know by e-mail if you have a problem opening a document.  Have a great first week!

 spch 70/bus 80 greensheet 2010

Case Analysis Assignment

Presentation Assignment

Portfolio Assignment

S2010 week 1+2 assignments
(Hi students, Note: Week 1 questions--the old text edition may list just four key attributes of organizational cultures instead of six.)  (Please review guidelines for writing responses to review questions and remember one of our ground rules is to speak from experience. Another ground rule is to make direct connections to the reading and to use at least one source citation from the reading for each writing assignment.)


April 7, 2010

Hi students, We will review the portfolio and presentation assignments today and want to add to the list of possible speech topics.

How to effectively use PowerPoint for  business presentations

Why workplace culture is important

Cultural dissonance

Do companies have to be evil?

Facilitation

April 12  

Meet in Admin 109 for our Career Day Event
(Please arrive at 6:20 even though the event is slated to begin at 6:30)


April 14


Wednesday April 14  I will lead a case discussion of Inside Microsoft.  It is important that you read both the case study and the text assignments. Just read the first Inside Microsoft. Answer questions in the week 2 assignment document. I checked the bookstore and both texts are still available. You can find them in the Business section (BUS 80) and/or in the Speech section (SPCH 70). Although most of you will have purchased the text at the bookstore, the Peterson text is on reserve in the learning center/library.  Today I placed the last edition (not the newest that we are using that can be purchased in the bookstore)  Andrews text on reserve. It may take a couple days before you can check out. 

MPORTANT COMMUNICATION APPREHENSION SURVEY

One of the goals of the Speech Department at DeAnza is to help our students gain confidence by reducing their communication apprehension. To give us an idea of your level of communication apprehension at the beginning of the course, please complete The Personal Report of Communication Apprehension (PRCA-24) by the end of this week (April 18). It is an online survey designed to help you get a sense of your level of communication apprehension (in a speech; during group work etc.). The results of this PRCA-24 survey will be used primarily to help improve instructional activities and student learning while class is still in progress. ALL STUDENT INFORMATION INCLUDED IN THIS SURVEY IS CONFIDENTIAL and the results will in no way be linked to grades. You should easily be able to complete the survey in 15 minutes or less. Please go to

http://www.research.fhda.edu/cgi-bin/rws3.pl?FORM=PRCA_24


In order to gain the maximum benefit from this survey, please read the instructions carefully and answer the questions truthfully. 

Additional information required
DeAnza Student Id:
Instructor�s last name: Stasio


week 3, 4, 5 questons

April 19
   Casebook    Introduction  p. 1-14 Case Assignment Prep (Please come prepared)

    Review the section headings in the casebook and identify 2 or 3 sections
    you are interested in facilitating. Your team will decide who will
    facilitate which section in class.

    Read case analysis assignment. I don't expect you to fully understand the
    assignment until we discuss the assignment in class Monday.

April 21   Text Ch. 13  Preparing for and Supporting Your Speech 453-479   

Questions Due Wednesday:
1. How important are examples in developing your ideas for a presentation? Why? Which kind of examples do you feel are generally most effective? Why?

2. Develop a specific purpose and thesis statement for a presentation that you could present in this class. The topic should be relevant to organizational communication. What kinds of things might you cover in this speech?  Consider ways you might relate your topic to the concepts we are studying in class. How could/would you involve your audience? What references might you use? Be sure you have read through the presentation assignment before answering this question.
As with all other assignments, you will speak from experience and make direct connections to constructs from the sources you select. You may develop your speech by extending on one of your essay homework assignments.

(Note: We will review ch. 14 in class. If you want to learn more about organizing and delivering speeches you may read through ch. 14.)

More topics--

How to effectively use PowerPoint for  business presentations

Why workplace culture is important

Cultural dissonance

Do companies have to be evil?

Facilitation


If you plan to give a presentation, do some refining of your presentation plan and bring it in to discuss in class. Generally, the more you have completed on your plan, the more valuable the feedback. We will assign your presentation date.


Sample presentation plan

Thinking outside the box


I�m going to give a presentation on how companies like Google create a work environment to support �Aha� thinking /thinking outside the box and how this keeps them on the cutting edge. Googler�s main incentive is to create! It�s what they love to do. But you can�t force creativity. So how can an organization create a culture of creativity?

Presentation Plan�
1. Begin with a mind teaser /activity to get the audience to see how the �Ah ha� factor works (audience involvement  /PowerPoint slide)  (source��The Eureka Hunt� by Jonah Lehrer published in the New Yorker)
2. Explain the importance of thinking outside the box + aha thinking  in today's world and specifically in organizations
3. Describe how the creative mind works (sources�Mind Control Class at De Anza and Leading Minds by Howard Gardner)
4. Develop in some detail two examples
a. How Google engenders a �thinking outside the box� culture (source Planet Google by Randall Stross) (PowerPoint image of googleplex)
b. Captain Sully�s story/How landing on the Hudson is an example of �thinking outside the box� /"aha" thinking (PP image of Airbus A320 on Hudson)
5. Describe what the audience can learn/take from this discussion/presentation. How can you use it in your lives/work/school? Have the audience discuss at their tables other examples of thinking outside the box/aha thinking and/or companies that engender this sort of creative culture.
6. End with another mind teaser.




Due Monday April 26  

Text    Ch. 1 Ethics and Values

Question:   
1. Create your own question for the ethics chapter and answer the question.
2. How would you describe the core values of a company you admire or work for? (Do your research�look on-line for a description of core values for the company you chose. Attach the description.)  In what ways do you think the company does or does not live up to these core values?


April 28  Case Discussion Teams

Your facilitator for this week has assigned a case for you to read.  If you don't know which case--then contact one of your team members. Be sure to come fully prepared to discuss the case.

Some of you have asked for a description of the devil's advocate role. Here goes--

Devil�s Advocate
  • Remains on guard against �groupthink�  (when the pressure to reach group consensus is so great that the individual members surrender their own opinions to avoid conflict and view issues solely from the group�s perspective).
  • Ensures that all arguments have been heard, and looks for holes in the group�s decision-making process, in case there is something overlooked.
  • Keeps his or her mind open to problems, possibilities, and opposing ideas. Often presents opposing ideas in the form of a question.
April 19    Casebook    Introduction  p. 1-14 Case Assignment Prep

        Review the section headings in the casebook and identify 2 or 3 sections
        you are interested in facilitating. Your team will decide who will
        facilitate which section in class.

Calendar

April 21     Ch. 13    Presentation Skills

April 26    Ch. 1  Ethics                        Casebook Section 7

May 3        Ch. 10 Group and Team Effectiveness        Casebook Section 5

May 10    Ch. 2  Managing Information Flow            Casebook Section 2

May 17     Ch. 6  Effective Listening                Casebook Section 3

May 24    Ch. 7 Managing Differences and Diversity        Casebook Section 6

May 31    Memorial Day Holiday                       

June 2        Ch. 9 Interviewing   

June 7        Ch. 7 Conflict                              Casebook Section 4

June 14    Presentations                        Resume Draft Due

June 16    Portfolio Due/Share Portfolio

Due 5/3    Text    Ch. 10    All    (Please review guidelines for writing responses to review questions and remember one of our ground rules is to speak from experience. Another ground rule is to make direct connections to the reading and to use at least one source citation from the reading.)
Questions: Choose 2 from the following 3
1. How do groups exert pressure for uniformity?  How do deviates respond to social influence?
2. What are some positive and negative factors associated with highly cohesive groups?  How is groupthink related to cohesiveness?
3. Distinguish between task, relationship, and self-centered roles. Give at least three examples of each.

We will also discuss speech major and certificate options. Speech majors please fill out your paperwork, and make an appointment to go over your specialty area with me.


5/5 Process/Principles to remember while facilitating
  • Guide the group in establishing vision/what do we want to accomplish.
  • Come prepared with event plan.
  • Provide opportunities for everyone to speak. A process consultant, when successful, rather than steer the group with expert knowledge� empowers the group to explore and solve their own problems now and in the future.
  • If an idea comes up that drifts from the topic, post it in the "parking lot" to address at an appropriate time. Be sure to revisit these ideas before ending the event to determine if they need further exploration.
  • Listen deeply and actively.
  • Co-construct richer stories and perspectives.
  • Experience trust and respect regardless of viewpoint.
  • Record the conversation. You can ask others to record.
  • Summarize frequently what you are hearing as a way of ensuring that you're capturing the ideas, perspectives, and emotions of the participants. You can ask others to summarize.
  • Check in frequently/ask for feedback (e.g. "how are we doing"?).
  • Before moving on to the next topic make sure the perspectives of all participants have been airdd and explored.
  • Before ending the event, summarize what has occurred within your group and ask the group if they would like to add, delete, or change any portion of the summary.

5/10

Hi students, As we pick up the course load for our projects (case facilitation/analysis, portfolios, presentations) we will cut back on the number of review questions for most weeks.  Here is our agenda for this Monday--
  • Discuss ch. 2 review questions/answers.
  • Break into teams to brainstorm portfolio and presentation ideas. (It will help if you have your answers to ch. 13 with you.)
  • Spend about 10 minutes in our case discussion teams/facilitator assign case.
  • If time permits we will also talk briefly about resumes.

5/10        Text    Ch. 2     p. 47-75
       
Questions: Choose 1 from the following 4
1. In your opinion, why has the amount of communication in organizations increased but the quality of communication not improved?
2. What might cause an organization to take an �activities� approach to communication rather than a �results� approach?
3. How is communication a �process� in an organization?
4. What do you see as being the potential benefits of the so-called information age? Potential problems?

In addition to discussing the above questions, we will work in teams discussing/refining presentations/portfolios .
 
If doing a portfolio, bring a list of some of the things you plan to include in your portfolio--and/or bring in what you have already compiled for your portfolio.

Due Monday May17

Text    Ch. 6  Effective Listening/Dealing with Difficult People
(Note: Draw on concepts from other chapters for your case discussion.)

Question: Use your case discussion group as a basis for responding to the question.

1. Describe at least two barriers to listening that you have observed in your case discussion group. Describe ways in which you and other members of your group have been helpful as listeners. What is one thing you will do to improve your own listening in your case discussion group and in other situations?

Note to Speech Majors--please get your paperwork in to me or another f.t. speech faculty member by next week. We can meet before/after class to discuss if you like.



Due Monday May 24    Communicating in Diverse Workplaces /Mike Stasio Guest Lecturer
                                           Diversity Workshop
                                          (in place of Managing Conflict)

Read Communicating Social Identity and Communicating Sexuality in Organizations by Brenda Allen (I handed this out in class Monday May 17). Don�t hesitate to e-mail  me if you have questions about this week�s assignments.

Answer question 1.

1. Author Brenda Allen discusses throughout Chapter Nine�Communicating Social Identity�the concept of Thinking Under the Influence (T.U.I) of prejudices, stereotypes, and dominant ideologies. Please describe an event in your life where you were T.U.I. with negative assumptions and/or stereotypes that turned out to be incorrect.

-------------------------------------------------------------------------------------------------
AND choose one from the following to answer.

2. Reflect on your own class, race, and gender and describe what privileges you do and don�t have because of where you stand in society.

3. In what ways does mass media reinforce gender stereotypes, and/or race and ethnic stereotypes in an organizational or social hierarchy?

4. How does self-awareness of your sexual orientation facilitate or hinder how you communicate with others at home? At work? With friends? In school? (Choose the setting you can relate to a personal example.)


Still Killing Us Softly      http://video.google.com/videoplay?docid=-1993368502337678412

Hi students, Here is the Killing Us Softly link. You may find this worthy of bringing into the discussion Wednesday.
Wednesday May 26 Case Discussion Teams

Monday May 31 No Class/Memorial Day Holiday!!

Wednesday June 2 Resume Draft Due/Bring hard copy to class. E-mail electronic copy.
We will discuss interviewing and do a mock interview.

Resume Checklist (Please review before e-mailing resume to me.)

1.   Have you reviewed job descriptions and postings that are of interest to you so you have an idea of what employers are looking for? This will give you an idea of appropriate language and help to improve your vocabulary relating to your career interests.
2.   Have you included your name, address, contact phone number, and e-mail address at the top of the page?
3.   Do you use a standard, easy to read font? Do you use bold, capital letters, and bullets to highlight and organize resume content?
4.   
Have you experimented with various resume formats to see which best works for you?
5.    Did you include a strong, concise summary of qualifications?
6.  
Do you highlight your computer skills?
7.  
Do you clearly highlight your communication skills?
8.   Do you fluently speak more than one language?
9.    Do you include achievements, transferable skills, and initiatives you have taken to get results both at work and through your education?
10.    Do you use strong action verbs to list your job responsibilities and work experience?
You may want to review your job description to help you list your job responsibilities.
11.  Is your experience listed on the resume relevant to the job specifications?
12.  Do you avoid using "I" and "me"? 
13.   Have you carefully proofed your resume for errors? 
14.  
Are you able to keep your resume to one page? If not, do you include items from #1 on the second page?
15.    Did you have at least one other person proofread and critique your resume?

Final Draft Resume Due June 16

Wednesday June 2 Resume Draft Due/Bring hard copy to class. E-mail electronic copy.
We will discuss interviewing and do a mock interview.

Note Change in Calendar for week of June 7

June 7        Ch. 7 Conflict                              Case 11 or 17
                          (Facilitators, I recommend choosing between cases 11 and 17)
                         (Ch. 3 also applies/we've already studied ch. 3)

Learning Outcome: Students will be able to identify what type of conflict style people are using and how to turn a situation into a win-win rather than a win-lose or lose-lose outcome.

Questions for class discussion/ No written responses due however be prepared to discuss and apply the following in class:
1.What does this statement mean? Do you agree/disagree? Explain.
�Theorists and practitioners in organizational development all have arrived at the realization that conflict in organizations not only is inevitable but may be beneficial.�
2. Compare and contrast Blake and Mouton's five styles of conflict management.


June 14    Presentations                       

June 16    Portfolio Due/Share Portfolio       Resume Final Draft Due
You will select one or two things you want to showcase from your portfolio to show and describe. You have five minutes to show and tell. This is an ungraded, impromptu presentation. Your time should be spent preparing your portfolio--not your presentation. Be creative. Have fun! Here are some options (you are not limited to these)--

1. Illustrate and/or demonstrate a talent or hobby you are especially proud of from your portfolio. You can do this with video or an actual demonstration. Begin by giving us a sense of context. Students have demonstrated music, theater, movie animation, art, clothing design, and a portion of a video taped speech.

2. Describe who or what influenced an achievement you are most proud of from your portfolio.

3. What one concept, idea, or theme ties your portfolio together? Why did you choose this concept/theme/idea?

4. Choose one person who wrote a letter of reference that you included in your portfolio. How would that person describe you to a selection committee for an important position?

5. If the New York Times was to write an article about you based on your portfolio, what would the article say?

6. Where do you see yourself professionally in five years? How do you think your portfolio will change in the next five years?

7. Imagine you are about to interview for your dream college or career. What would you most want the audience (selection committee) to remember about you/portfolio? Why? How would you make it stick?

Please go to the following website and complete the on-line PRCA-24 survey. We took the same survey at the beginning of the quarter. This is the end-of-quarter post-test. Thanks. Have a great week!!

http://www.research.fhda.edu/cgi-bin/rws3.pl?FORM=PRCA_24
 Updated Monday, June 25, 2012 at 10:19:19 AM by Donna Stasio - stasiodonna@fhda.edu
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